Fairlie House, part of Fairlie Healthcare Limited, has been rated as Outstanding for being effective and responsive. It was rated Good for being safe, caring and well-led, following an inspection in September 2018 by the Care Quality Commission (CQC).
Fairlie House in Uffington Road can accommodate up to 45 people. The home cares for people with complex neurological needs, sensory impairments and physical disabilities, as a result of brain injury or neurological conditions.
People and their relatives said the home was very caring and some relatives were exceptionally complimentary about the care. CQC observed that staff knew the people they supported well and were respectful, caring and considerate. Residents, their relatives and health professionals said staff were competent, knowledgeable and skilled; and carried out their roles effectively. One person said, “They are very good. They do know what they are doing. I am in safe hands.”
There were outstanding aspects to the care provided. For example, people’s eating and drinking requirements were met in a highly personalised way. Some people at the home needed specialised feeding regimes which were carefully monitored and food was introduced only under external specialist health professional advice.
Care plans addressed people’s disability needs and how to meet any needs in relation to their culture, religion and sexuality. People’s diverse needs and human rights were supported, encouraged and respected. Staff demonstrated an excellent understanding of people’s diverse needs. An annual memorial celebration was held for people who had died that year and residents, families and staff take part to promote closure and to celebrate their lives.
People were supported to consider achievable goals and aspirations. For example, one person was supported successfully to run a shop within the home. One person said, “All I can say to you is the place is very good. When I came here I could not talk and now I can.”
There were numerous events held at the home for residents and their families to enjoy including visits from a local school. Outings were also organised for those who could participate and relatives were also invited.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “It was good to see such an inclusive model of care with people living at the service, their families and the local community all involved in choosing and organising activities.”
Read the full report here.
About the Care Quality Commission
The CQC is the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, caring, well-led, and responsive care.