The Care Quality Commission responded to concerns raised by patients, and visited the Astley Cooper Unit at Guy’s Hospital on 26 March. The Astley Cooper Unit is one of the hospital’s dialysis centres. Dialysis is a procedure that helps to clean the blood when kidneys are not working properly. You can find out more about dialysis here.
The Care Quality Commission’s inspectors found 10 areas that require improving. Some of the areas identified were related to infection control, cleanliness of the unit and poor practice in relation to medicines storage.
Helen Rawlings, Head of Hospital Inspection for London said:
“On the day of our inspection we found a culture of complacency that accepted poor nursing care practices and suggested a lack of pride in the unit. There was also in certain areas, disrespect for patients and a degree of unfairness when it came to carrying out treatment.
“We are aware that the trust has taken action to address our most urgent concerns over hygiene and infection control.
“We will continue to monitor this service closely and return in the future to check on the trust’s progress and these improvements have been embedded.”
A full report is available here.
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and they encourage care services to improve. The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they publish what they find to help people choose care.