A guide to health and care services in Lambeth

We can help you find the health and social care services you need and also point you in the right direction to make a complaint.

NHS Choices is the online ‘front door’ to the NHS. Type your postcode in the box on the right hand side to find information about health and social care services near you.

If you need medical help fast but it’s not a life-threatening situation, call NHS 111. In an emergency, always dial 999.

Service ratings

Before you choose a service, you can find out what other people think of it: NHS Choices provides a feedback and rating facility for services. Patient Opinion and Care Opinion is an independent website for feedback on health and care services. All the experiences added to the site are sent to the service provider, with an invitation to respond to the comment. The Care Quality Commission checks all hospitals, dentists, care homes and care services to see if they meet national standards. All its reports on individual service providers are available online. You can also share your own experiences of health or social care services with us: speak up.

Making complaints

If you are unhappy with a health or social care service, you have the right to complain. The first step is to complain to the service provider.

Healthwatch England has a complaints guide. Visit the website for further information.

If you have already complained about a service and you do not feel that you have been listened to, you can contact the Health Ombudsman. This is an independent body reporting to Parliament and is the final referee for complaints in the health and social care system.

Help with complaints about NHS services

You also have the right to free and independent support from an Advocate to make a complaint. POhWER’s Independent Health Complaints Advocacy Service can support you to speak up and make your complaint. They can give you the information and tools you need to pursue the complaint yourself or an Advocate can provide one-to-one support to help you to write a letter or attend a meeting. Their helpline number is tel: 0203 553 5960. Email: LondonIHCAS@pohwer.net Help with complaints about social care

South London and Maudsley NHS Foundation Trust (SLaM) Helpline – 0800 731 2864

24 hour-a-day mental health support line for service users, carers and anyone who needs advice, help and assistance while in crisis or facing difficulties. Staffed by nurses and is available to anyone in Lambeth, Southwark, Lewisham and Croydon.

Solidarity in a Crisis – Freephone 0300 123 1922

  • Out of hours telephone and face to face support for people in distress
  • Run by Peer Supporters

Mon-Fri: 6pm-midnight; Sat-Sun: 12pm-midnight
Text 0788 9756 087 or 0788 9756 083 or email: outofhours-solidarity@certitude.org.uk

Visit the website

Mosaic Clubhouse – 020 7924 9657

  • Information Hub for mental health support and referrals
  • No appointment necessary

email: infohub@mosaic-clubhouse.org
65 Effra Road, Brixton, SW2 1BZ

Visit the website

Lambeth and Southwark MIND – 020 7501 9203

The Living Well Network Hub – 020 3691 5080

  • Self–refer to a hub of social workers, psychiatric nurses, occupational therapists, peer supporters and community support guide

Mon-Fri: 9am-5pm (excl. bank holidays)
email: information@lwnhub.net
Crown House, Station Approach, SW16 6HW

South London and Maudsley Hospital (SLaM) Talking Therapies – 020 3228 6747

  • Self-refer for free talking therapy for a range of issues including mild depression and anxiety
  • Available to Lambeth residents or those registered with a Lambeth GP who are 18 years and over

email: sptsadmin@slam.nhs.uk
Visit the website

Vocation Matters – 020 3228 6818

  • Time-unlimited, vocational information and support for people who use mental health services in Lambeth
  • Covers education, employment, training, volunteering and welfare

3-6 Beale House, Lingham Street, Stockwell, London, SW9 9HG

Certitude Peer Support Network – 020 7737 2888

  • Hub for people wanting to access peer support, network, and find info/support on local activities and hobbies
  • Available to Lambeth residents or those registered with a Lambeth GP who are 18 years and over

Mon-Fri: 9am-5pm
email: peernetworklambeth@certitude.org.uk
105-107 Railton Road, Brixton, London SE24 0LD

Community Support Network – 020 7274 4490

  • Advocacy services for Community, Forensic and In-Patient (Lambeth Hospital) settings

email: info@csnsl.org.uk
336 Brixton Road, Brixton, London SW9 7AA

Visit the website

Independent Living and Carers’ Partnership (ILCP) – Enquiry line: 020 7346 6800 (Mon-Fri, 9am-5pm)

ILCP involves four organisations, Age UK Lambeth, Disability Advice Service Lambeth, Crossroads care South Thames, Lambeth Mencap

  • older people (aged 55+)
  • disabled people including adults with learning disabilities and people with physical and/or sensory impairments
  • adults with long term health conditions
  • all carers including young carers (aged 5-18)

Services offered

  • information and advice service on a wide range of subjects including benefits, pensions, health and social care, housing, transport and mobility.
  • Issue-based Professional Advocacy to support people in accessing community care, health and housing services, dealing with financial and family problems and being safe from abuse.
  • Direct Payments Support Service delivering advice, support and training for people who wish to use Personal Budgets to arrange their own care and support. Specialist services for carers through the Carers Hub Lambeth
  • Community development work, advice and support work delivered by the lead partner organisation with expertise in working with each of the main client groups.

Talking Therapy for adults from Black, Asian and Multi-Ethnic backgrounds - 020 7401 3370

The Guild Psychotherapy Clinic & City Bridge Trust: Talking Therapy for adults from Black, Asian and Multi-Ethnic backgrounds resident in Lambeth, Southwark and Lewisham. Reduced fee individual once-weekly psychotherapy for up to 2 years. Further details contact Guild of Psychotherapists Reduced Fee Clinic, 47 Nelson Square, London, SE1 0QA or tel: 020 7401 3370

Transform Counselling - not-for-profit low cost counselling service - 0800 246 5608

The service available on weekday evenings from 5pm to 9pm is partnered with Citizens Advice Merton & Lambeth (CAML). The service runs from the CAML's Morden office. Tel: 0800 246 5608. email:hello@transformcounselling.orgTransform Counselling

Independent Living and Carers’ Partnership (ILCP) – Enquiry line: 020 7346 6800 (Mon-Fri, 9am-5pm)

ILCP involves four organisations, Age UK Lambeth, Disability Advice Service Lambeth, Crossroads care South Thames, Lambeth Mencap

  • older people (aged 55+)
  • disabled people including adults with learning disabilities and people with physical and/or sensory impairments
  • adults with long term health conditions
  • all carers including young carers (aged 5-18)

Services offered

  • information and advice service on a wide range of subjects including benefits, pensions, health and social care, housing, transport and mobility.
  • Issue-based Professional Advocacy to support people in accessing community care, health and housing services, dealing with financial and family problems and being safe from abuse.
  • Direct Payments Support Service delivering advice, support and training for people who wish to use Personal Budgets to arrange their own care and support. Specialist services for carers through the Carers Hub Lambeth
  • Community development work, advice and support work delivered by the lead partner organisation with expertise in working with each of the main client groups.

Age UK Lambeth – 020 7346 6800

  • offers information, advice, advocacy, activities, volunteering, befriending and a handy person service for the over 55s
  • Lambeth and Southwark Older People’s Information Directory – online directory with details of practical help, housing, staying active, health and wellbeing, community and further information

email:info@AgeUKLambeth.org.uk
Age UK Lambeth, Third Floor, 336 Brixton Road, London, SW9 7AA

Alzheimer’s Society – 020 7735 5850

  • Dementia Adviser Lambeth – offers information about all aspects of living with dementia and supports people to access services.

(Mon-Fri 9am-5pm)
email: southwarkandlambeth@alzheimers.org.uk
Ground Floor, 6 Sancroft Street, London, SE11 5UD

Independent Living and Carers’ Partnership (ILCP) – Enquiry line: 020 7346 6800 (Mon-Fri, 9am-5pm)

ILCP involves four organisations, Age UK Lambeth, Disability Advice Service Lambeth, Crossroads care South Thames, Lambeth Mencap

  • older people (aged 55+)
  • disabled people including adults with learning disabilities and people with physical and/or sensory impairments
  • adults with long term health conditions
  • all carers including young carers (aged 5-18)

Services offered

  • information and advice service on a wide range of subjects including benefits, pensions, health and social care, housing, transport and mobility.
  • Issue-based Professional Advocacy to support people in accessing community care, health and housing services, dealing with financial and family problems and being safe from abuse.
  • Direct Payments Support Service delivering advice, support and training for people who wish to use Personal Budgets to arrange their own care and support. Specialist services for carers through the Carers Hub Lambeth
  • Community development work, advice and support work delivered by the lead partner organisation with expertise in working with each of the main client groups.

What is safeguarding?

Safeguarding children, young people and adults at risk means protecting them from abuse or neglect, getting the right support in place as early as possible and creating an environment in which they feel safe and healthy. Each local authority has a duty to do so and Lambeth Council is committed to working with the residents and all organisations in the borough, such as the NHS, family doctors, police, education, the Ambulance service, as well as all care providers and voluntary and community sector organisations and faith groups to achieve this.

For further information visit the Lambeth Safeguarding website.

How do I report a safeguarding concern?

In an emergency always contact the police by calling 999. Alternatively call 101 if it is not an emergency.

Lambeth Council has a duty to investigate adult and child abuse, neglect and harm through social services and the Police. Click here for the Lambeth Safeguarding website.

To report a concern to Lambeth Council:

Tel: 020 7926 5555 (24 hours)

You can also complete an online reporting form for adults.

If you would prefer to speak to an organisation other than Lambeth Council’s social care department

Contact:

Action on Elder Abuse

Respond
Respond

  • Supports adults and children with learning disabilities who have experienced abuse or trauma

Tel: 0808 808 0700
email: helpline@respond.org.uk

If you need help to report a safeguarding concern contact

Disability Advice Service Lambeth (DASL)

Independent Living and Carers’ Partnership

Tel: 020 7346 6800 (Mon-Fri, 9am-5pm)
Enquiry line is managed by Age UK Lambeth,
email: info@ageuklambeth.org.uk

Safeguarding Children

Childline

For children and young people, contact Childline. Childline is a free and confidential service.

Tel: 0800 1111

Further information available on Childline website.

To find out if you are eligible for social care support, contact Lambeth Council.
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