Older People

Our work focuses on care behind closed doors including care homes, transfer of care from hospital to home and tackling loneliness

Contact our older people's engagement lead, Kate Damiral on tel no: 020 7095 5764 or email: kate.damiral@healthwatchlambeth.org.uk

Why older people?

Lambeth is a young borough compared with other parts of the country. But just like everywhere else, people are living longer and age can bring increased health complications along with the need for a helping hand. We want to help ensure that older Lambeth residents receive the right care and support when they need it, so that everyone can get the best out of later life.

Our focus areas

This workstream has three strands. Our ‘care behind closed doors’ programme covers care homes, extra care housing and care at home. Our ‘Going Home’ project looks at older people’s experiences of the transfer of care from hospital to home. We are also investigating ways to tackle loneliness and isolation and to build stronger community connections.

Going Home

Many older people are staying in hospital longer than they need to because of difficulties in making arrangements for their return home.

We have a rolling programme of Enter and View visits to hospital wards to gather patients’ experiences of being in hospital and their perceptions of the discharge process. We are also tracking people’s experiences as they leave hospital to find out how well services work together and to help identify where the problems are.

The feedback we gather is helping to improve the support people receive over their recovery journey.

Find out more

Visit our Going Home project page.

Enter and View visits to Anne and Henry Wards, Older Persons Unit, St Thomas’ Hospital.

Care behind closed doors

We have a regular programme of visits to care homes which includes working with Lambeth Council to support those that are under-performing, as well as using our Enter and View powers.

Our work in this area is also concerned with how our local care system is responding to national challenges such as supporting an increasingly ageing population to maintain their independence and wellbeing, and national priorities such as the increasing number of people with dementia.

Following on from our review of extra care facilities, in 2017 we plan to look at other services providing care at home for older people.

Find out more

Read our Enter and View visits to care homes reports page.

Find out more about our work on Extra Care services.

In 2014/15, we reviewed all of Lambeth’s extra care schemes to help inform the Council’s planned expansion of the service.

Between 2014 and 2015, we gathered views on services for people living with dementia in care homes and independently in their own homes with support from family carers.


When we talked to residents in Lambeth’s extra care schemes, many people told us they felt lonely and cut off from their local community. We are now exploring what works in tackling social isolation.

We helped to evaluate the first two years of Project Smith, by gathering feedback from people taking part in activities supported by the Lambeth Wellbeing Fund and those involved in the Community Connectors scheme.

Overall, this community investment approach already appears to be paying dividends and we look forward to seeing further creative ideas and health and wellbeing benefits fostered by the programme across the borough.

Visit our Reports page

Visit our Reports page to read all our published Enter and View visits and other reports in full.