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What you have told us about local health and care services between April – September 2019. -
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We carried out an Enter and View to take a closer look at community-based mental health services. The project was based on a recognition of the large numbers of people who rely on primary care and community services as an important means of support. -
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In 2016 we conducted a series of six Enter and View visits to South London and Maudsley NHS Trust community mental health services. These included supported accommodation services, employment support services and clinical services. -
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We carried out an evalution of the first two years of Project Smith, where local people worked together with NHS Lambeth CCG and Lambeth Council, recognising that the community and people are the assets and key to good health and wellbeing.
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A pilot project aimed to test out an approach for building a picture of older people’s experiences of health and social care services following a stay in hospital. -
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We evaluated the adaptation of an existing hospital-based initiative designed by the Guy's and St Thomas' Trust, to help carers of elderly family members with dementia prepare for their return home after a stay in hospital. -
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Our survey of care home managers and sheltered scheme managers reveals that some residents are not receiving a level of social care that meets their needs.
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The visit was aimed at understanding how ‘children and youth-friendly’ the services at Evelina London from the views of patients, relatives, and staff. -
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This Enter and View project aimed to understand how ‘youth-friendly’ the services at King’s College Hospital from the perspective of young people interviewers, patients and their families, and staff. -
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We were interested in understanding how ‘youth friendly’ the services at King’s College Hospital were from the perspective of young people and their families. -
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Every three months, we’ll bring you a round-up of the latest feedback we have received from Lambeth residents. Here’s a summary of what we’ve heard from 48 people between April and September 2018. -
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We have published our latest round up of feedback from local people features experiences of a range of services. We received 63 calls between October 2018 to March 2019 (Quarter three and four of 2018/19). -
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The Right for Everyone project was a partnership initiative to investigate how well community health services work for people with learning disabilities. We looked at dental services, GP practices, pharmacy, foot clinics and opticians. -
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This visit programme contributes to one of Healthwatch Lambeth’s priority areas; access to community based services and their impact. We chose to focus on community pharmacies because most people use these services. -
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In partnership with the Lambeth Council and Lambeth Made we evaluated the Early Help pilot in Streatham. Reframing Early Help Programme aims to improve the Early Help offer to enable families to receive high quality, whole-family support. -
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Our work in Vassall Ward in 2015 revealed that most people would choose to visit their GP first if they needed help for a mental health concern. That's why we decided to look at people's experience of tlaking to their GP about mental health. -
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in 2016, we looked at websites of GP surgeries in Lambeth to find out what information and signposting was available for patients online. -
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We were interested to listen to the experiences of adults either living in Lambeth or registered with a Lambeth GP who had spoken to their GP about mental health concerns in the last twelve months. -
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We explored GP waiting rooms from a mental health perspective, rRecognising that the waiting room atmosphere and the information displayed affect all patients, not only those with mental health concerns. -
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We planned a series of Enter and View visits to community-based mental health services including supported accommodation, employment and training and clinical treatment services, including Penrose Options. -
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We ran a series of Enter and Views into community services. Connelly House, run by Cyrenians, offers 24-hour supported accommodation for those with complex mental health needs.
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As a provider of community based mental health support services, we chose to conduct an Enter and View visits at Living Well Network (LWN) Hub. A ‘front door’ to comprehensive community mental health and wellbeing support.
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We were keen to learn from people who have mental health needs how they find information and advice about where they can seek help and support, and what their experiences of receiving this support has been. -
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We visited Mosaic Clubhouse to hear from people about listen to how mental health service users perceive the quality of the support they receive at Mosaic Clubhouse and, if and how it enables them to manage and maintain their wellbeing. -
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We explored current understanding among residents of Vassal ward of how they would seek advice, information or support for a mental health concern. -
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Healthwatch Lambeth, Lewisham and Southwark contributed to the Care Quality Commission (CQC) inspector information pack prior to their inspection of South London and Maudsley (SLaM) NHS Trust in September 2015. -
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in October 2016 we invited all extra care residents in Lambeth to a tea and chat event at one of the extra care facilities. We wanted to find out how residents were feeling one year on from our review and what difference the grants may have begun.
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We carried out a follow up investigation in summer/autumn 2015 to gather views on services for people living with dementia independently in their own homes.
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Over 2015, we carried out Enter & View visits to all 5 of Lambeth’s extra care schemes and held interviews with the on-site service providers to understand whether services are enabling people to have a good quality of life and improving independece. -
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We aimed to gather older people’s views of being in hospital and to talk to patients about their perceptions of the discharge process. -
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We visited Dulwich Care Centre, a nursing home for 93 residents, providing nursing or personal care to older people, including people with physical disabilities and people living with dementia.
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We undertook a review of dementia services in the Clapham Park area of Lambeth during the second half of 2014, in order to gain an insight into the experiences of local residents with dementia and their carers (both paid and unpaid) -
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We carried out Enter and View visits at Helmi House, a Sanctuary Home Care for 46 tenants, currently providing care and support to 26 people of mixed ages including wheelchair users and two residents living with dementia. -
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We did an Enter and View visits at Lingham Court, an extra care housing facility for 30 tenants, providing care and support to older people including wheelchair users and five residents living with dementia.
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We did an Enter and view at Hillyard House, an extra care housing facility for 41 tenants providing care and support to a mixed clientele including older people, learning disabled adult and younger disabled people, and residents living with dementia. -
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In this presentation to the Lambeth Council Health & Wellbeing Board, we highlighted why social relations are important, in relation to our priority areas including Poor Mental Health, Community based care and Cuts to welfare and care budgets. -
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A visit to this extra care housing facility was carried out to seek the views of residents (particularly those with dementia) about the services and also how they accessed health and care services from the community. -
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We visited Collingwood Court Nursing Home, unit for people with mental health problems and a palliative care unit. Almost all the residents had dementia or dementia like symptoms.
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In 2015, we worked with Brook – the national sexual health charity to pilot ways of engaging with young people. A core volunteer group was recruited and trained as researchers to seek out health and social care experiences of their peers. -
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Lambeth DataNet (LDN) was created in 2006 by Lambeth GPs with an interest in tackling health inequalities, by using anonymous information from GP patient records. As the steering group proposed to add characteristics from the Equality Act 2015 -
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Lambeth DataNet (LDN) was created in 2006 by Lambeth GPs with an interest in tackling health inequalities, by using anonymous information from GP patient records. This activity looked at promoting transparency in how the patient data in being used. -
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Healthwatch Lambeth Trustees held a seminar on transforming primary care services (dental, GPs and community pharmacists) on June 10, 2015. The seminar took place from 6pm – 8pm at the Norwood Health and Leisure Centre. -
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We conducted the survey to understand patients’ experiences of using primary care services. The results were fed back into the whole “transforming primary care discussion” on a local and regional level. -
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We spoke with women who have experienced violence or sexual violence, or have been in touch with the criminal justice system. They shared their individual journeys with us, telling us about the barriers and challenges faced. -
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The NHS Long Term Plan shows how the NHS will spend additional funding in the next ten years. This research aimed to gather views and experiences of Lambeth residents to support local implementation of the NHS Long Term Plan. -
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The NHS Long Term Plan shows how the NHS will spend additional funding in the next ten years. This research aimed to gather views and experiences of people in South east London to support local implementation of the NHS Long Term Plan. -
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In 2018 we worked with the Health Innovation Network to ensure that peoples’ voices were heard in the evaluation of their red bag project. -
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Hospital discharge has been identified as a national problem. The Going Home project follows a patient's journey from hospital to home to see how well services work together to ensure a good recovery. -
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In 2018 we visited our local hospital, King’s College Hospital with members of the LLDA to assess it for disability friendly signage. Members worked together to come up with recommendations on how the signage could better meet their needs. -
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In February 2018, three teams visited Kings College Hospital to assess effectiveness and accessibility of signage for people with learning disabilities within the grounds and hospital.