We have been recognised for our 12 months work with Healthwatch Southwark that helps to improve the experiences of local NHS patients and social care users.
Nominated against tough competition from across England in the ‘Local Healthwatch Working Together’ category, we came out top for our work improving people’s experiences when they leave hospital.
Our joint project ‘Going home’, tracked people for up to three months after they were discharged to see if they were getting the care and attention they needed. We spoke to people directly, and to their carers.
We shared what we learnt with the Clinical Commissioning Groups and others and, as a result, have been asked to keep looking into people’s experiences and to make recommendations for how things could be better.
Not only have we learnt a huge amount about the impact they can make in partnership, but they’re also making a real difference to people.
Judging the award, Chair of Healthwatch England, Jane Mordue, said:
“These two Healthwatch set out with a clear aim of tackling some of the longstanding and previously intractable problems around the discharge of elderly and vulnerable patients across the two boroughs.
“Using their expertise to help evaluate a series of new initiatives, such as ‘discharge to assess’ and ‘step-down’ schemes, they have successfully demonstrated the value of seeking out feedback from patients along their journey rather than at just one point.
“The fact they have been asked by their commissioners to repeat their methodology for other pieces of work is a testament to the success of this approach.”
This month, Aarti Gandesha, Manager, Healthwatch Southwark and our Chief Executive, Catherine, presented the Going Home film at a Health Innovation Network South London Community of Practice for Medicine Optimisation event. The film, which was based on the experiences we gathered from a 92 year old lady and her daughter and produced by NHS Lambeth Clinical Commissioning Group, stimulated debate on the role of pharmacy in Local Care Networks.
Photo: Aarti Gandesha, Manager. Healthwatch Southwark receives the Healthwatch England “Working Together” Award.