"As a Lambeth resident of 30 years and, until January 2017, a longstanding member of the Lambeth Public Health team in the NHS and then in local government, I believe there is only true partnership between people and services when the relationship is on an equal footing; where Lambeth people not only influence but control the services they receive. We all need help at different times in our lives and as human beings should be able to rely on receiving the best possible quality of care and on being treated with kindness and respect, but we all need to be involved in making that happen. My commitment is two-fold; to ensure Healthwatch Lambeth stands up for people receiving health and social care services, and to work to ensure local people have the confidence and skills to create the change they want to see."
Lorraine Thomas - Chair of the HR committee
"Most of my working life has been spent in the city in law firms coaching lawyers in business development and leading successful marketing teams. I have also done quite a lot of brand work within the education and charity sectors. So the Public sector is not an area I know well and I have very limited understanding of how the Social care system works. My best experience of the NHS was being able to get a GP appointment on the same day to my worst experience receiving a letter notifying me of a missed hospital appointment which would not be rescheduled and my GP would be notified. The fact that I had not received the notification in the first place was irrelevant.
I believed that was as bad as it got in my world. No way could I imagine the stress that was to follow when my dad became seriously ill and had to move in with me rather than be put in a home. Daily communication with the NHS and social services became strained and increasingly harder to deal with as I felt misunderstood and labelled. Not only this but I was passed from pillar to post and nothing ever seemed joined up. It was a web of confusion far removed from the private sectors ‘time is money’ and ‘the clock’s ticking’ approach.
As a result of my journey I feel empowered to share my experience to enable another a smoother ride. As a trustee I hope to shine a light into some of those dark corners that have not been lit for a while so that standard requests don't occur as unusual ones leaving those needing the help in the dark. Having two teenage girls I feel equipped to deal with issues around young people too which may not always be openly voiced."
Jerome Pupé - Treasurer
"I live locally, so health services in Lambeth are particularly important to me and my family. I am also passionate about supporting my local community, which is why I became a trustee.
I have volunteered to help people in later life and seen how essential social care services are. Knowing how much this support and care means to them, I would not want any older person feeling unsupported or lack access to treatment given the damage that this creates.
I come from an ethnic background so I know first hand the importance of engaging with diverse communities and I am committed to ensuring views are not ignored, especially from minority groups. I grew up in Leicester, one of the most diverse cities in the UK and throughout the time I have lived in London, I have been among diverse communities. Enabling the voice of those seldom heard is not only the right thing to do but practically, it ensures that Healthwatch Lambeth truly represents the whole of the community it is serving and means it is more trusted, encouraging others to come forward with their experiences. Furthermore, it means that Lambeth Healthwatch receives different viewpoints, improving the quality and accuracy of the information and recommendations we can give to providers.
I want to use my work experience and education to support the voluntary sector. I’ve worked in senior leadership roles across PR, Communications and Marketing, and I studied at Cambridge University and London School of Economics, as well as completing an MBA at Cass Business School."
I decided to become a Trustee of Healthwatch Lambeth as I am committed to addressing health inequalities. I have worked in the charity and public sector for over ten years, specialising mainly in communications and stakeholder engagement. I have worked at NICE (National Institute for Health and Care Excellence), Royal College of Anaesthetists, People’s Health Trust and the Lloyds Bank Foundation.
In my volunteering capacity I also co-chaired the Human Rights Watch London Network and worked with unaccompanied minors at the Refugee Council. Working with commissioners gave me an understanding of the importance of gaining insight from service users to help determine the best possible health services that can be delivered. I look forward to working with Healthwatch Lambeth to help ensure local people’s voices count when it comes to shaping and improving local health and care services.
Ella has over ten years of experience at a senior level, leading programme design, development and implementation across numerous country contexts with work experience in Cambodia, South Sudan, Tanzania and Pakistan. Currently Ella is Acting Director, Strategic Programmes, for Marie Stopes International, leading a portfolio of projects worth over $100m delivered across 18 countries. Ella has led strategy development, resource mobilisation and change management processes for VSO and CARE International. Ella is committed to ensuring communities receive the best health care possible, with their voices key to developing services. Ella has a Masters in Comparative Politics (Conflict) from the London School of Economics and Political Science.