Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services put people at the heart of care.
Our purpose is to understand the needs, experiences and concerns of people who use health and social care services, and to speak out on their behalf.
We focus on ensuring that Lambeth people’s worries and concerns about current services are addressed.
We work to get services right for everyone in Lambeth.
We also offer information and signposting support, if you have questions around health and social care.
How we work
We are here to listen to what you like about services and what you think could be improved.
No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Enter and View
We use our Enter and View power to visit publicly funded health and social care services in Lambeth to see what is going on and to talk to service users, their relatives and carers, as well as staff.
Our Enter and View role is different to an inspection. We focus on what it is like for people receiving care. We provide extra eyes and ears, especially for the most isolated and vulnerable. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Influencing local services
We are represented on 30 different committees, boards and working groups. We use this role to share patient/service user feedback, inform discussion, influence processes and, in some cases, participate in decision making.