GP survey report

Report - 18 October 2014

We conducted the survey to understand patients’ experiences of using primary care services. The results were fed back into the whole “transforming primary care discussion” on a local and regional level.

Background

The survey went live on 18 February 2014 and closed on 14 March 2014. Information and data was collected via:

  1. Online survey – a total number of 114 completed surveys. Respondents came from 38 GP practices in Lambeth and 6 practices in neighbouring boroughs.
  2. Outreach survey with young people at the the Well Centre, a young people’s drop in health centre.
  3. Group discussion with patients from one GP practice (around 60 participants)
  4. Group discussion with Clapham Park 50+ Club (12 participants)

Key findings

  • Although most respondents agreed that longer or more flexible opening hours are needed, there were concerns over whether current NHS resources would be able to support it.
  • 64% of respondents said that it was important to see the same doctor
  • Few GPs and patients knew about advocacy support available to make NHS complaints

Downloads

If you need this report in a different format, please contact us

info@healthwatchlambeth.org.uk 

020 7274 8522

Read the full report
Download (PDF 1.14 MB)

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