Feedback Report: January to March 2025
In this period, we heard most about GP and hospital services. Common issues involved administration, digital services, and long waits for care. Our case studies include how Sam and Joe’s concerns were resolved by their GPs, Anne’s struggle to get emergency care during a medical episode, and how we helped Isobel with a confusing care move.
You can share your experience or feedback with us by:
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Online form: healthwatchlambeth.org.uk/share-your-views
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Telephone: 020 7274 8522
The feedback received from patients and their carers is presented as we heard it, and some feedback may lack detailed information or context. Nonetheless, we highly value patients' and carers' time and effort in sharing their views and experiences with us. We also thank service providers for their time in listening to and acting on the experiences of those in their care.
By actively listening to the voices of the community, we have gained a better understanding of people’s perspectives and challenges they encounter when accessing healthcare, and can work collaboratively with providers and decision makers to improve care for all.
All names have been changed to preserve anonymity.
