What You Told Us: January to March 2026
In this period, we heard the most about GP and hospital services, as well as pharmacy, mental health care, adult social care, and NHS 111.
Common feedback concerned being listened to by GPs and NHS 111, treatment and choice in mental health care, booking GP appointments, and GP registration and finding a new GP.
Our case studies include Grace and Andrew's story of accompanying someone at a GP appointment, Delia's story of prescription errors at a local pharmacy, and how we helped Edna connect to kidney care support.
You can share your experience or feedback with us by:
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Online form: healthwatchlambeth.org.uk/share-your-views
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Telephone: 020 7274 8522
The feedback received from patients and their carers is presented as we heard it, and some feedback may lack detailed information or context. Nonetheless, we highly value patients' and carers' time and effort in sharing their views and experiences with us. We also thank service providers for their time in listening to and acting on the experiences of those in their care.
By actively listening to the voices of the community, we have gained a better understanding of people’s perspectives and challenges they encounter when accessing healthcare, and can work collaboratively with providers and decision makers to improve care for all.
All names have been changed to preserve anonymity.
Read the report
Our 'What You Told Us' Reports
Since 2024, we have published a quarterly 'What You Told Us' report, bringing together the feedback we hear about health and social care services in Lambeth.
Click the link below to read our feedback reports from 2024 to now.
