Reaching out to our local community

We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services. 

We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. We stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face. 

Woman standing in front of an ambulance

Putting people's wishes at the heart of care 

Most people leave it too late to make their wishes known. Our work on advance care planning has given local people in Lambeth the tools they need to talk about the care and treatment that’s right for them. 

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Woman stood in a busy canteen

Reducing delays for children and young people in care

Our work with social care teams to address the challenges of assessing the health needs of looked after children in Lambeth has resulted in an almost 50% increase in the number of children receiving their initial health care assessment on time. 

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Young girls sitting in a row in a classroom

Improving mental health support for young people

Thanks to your feedback about the challenges faced transitioning between children's and adult's mental health services, we have been able to ensure transition workers have been recruited locally. This means that the services can offer a better coordinated service that is responsive to your needs. 

Read more about our work

The impact we made during COVID-19

Since COVID-19 has struck, it's more important than ever to support and listen. 

Nationally, thanks to our network of Healthwatch we have been able to help the response to COVID-19 with rapid feedback from people who have had first-hand experience of services. We're making sure that everyone can use health services, including those that don't have the internet.