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News and reports

Woman helping an elderly man use a IPad

The Accessible Information Standard - What you can expect from services

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
two people talking and filling out a survey

Care Assessment Survey: with Sheltered Scheme and Care Home Managers

Our survey of care home managers and sheltered scheme managers reveals that some residents are not receiving a level of social care that meets their needs.

20 March 2017
Report
two people talking

Enter & View: Mental Health Community Services

We carried out an Enter and View to take a closer look at community-based mental health services. The project was based on a recognition of the large numbers of people who rely on primary care and community services as an important means of support.
15 March 2017
Report
Photo of a GP Healthwatch Lambeth

Seeking mental health support from a GP: Summary report

Our work in Vassall Ward in 2015 revealed that most people would choose to visit their GP first if they needed help for a mental health concern. That's why we decided to look at people's experience of tlaking to their GP about mental health.
13 March 2017
Report
Healthwatch Lambeth thomas-lefebvre

GP Experiences: Mental health information on Lambeth GP websites

in 2016, we looked at websites of GP surgeries in Lambeth to find out what information and signposting was available for patients online.
20 February 2017
Report
Healthwatch Lambeth a picture of someone talking to GP about mental health

GP Experiences: On talking to the GP about mental health

We were interested to listen to the experiences of adults either living in Lambeth or registered with a Lambeth GP who had spoken to their GP about mental health concerns in the last twelve months.
17 February 2017
Report
Healthwatch Lambeth picture of a waiting room

GP Experiences: How supportive are waiting rooms for people with mental health concerns?

We explored GP waiting rooms from a mental health perspective, rRecognising that the waiting room atmosphere and the information displayed affect all patients, not only those with mental health concerns.
15 February 2017
Report
a small boy holding  a heart

Enter & View: King's College NHS Foundation Trust - Paediatric Ward

We were interested in understanding how ‘youth friendly’ the services at King’s College Hospital were from the perspective of young people and their families.
12 February 2017
Report
a photo of helmi house lambeth extra care housing

Residents' experience of living in extra care housing

Our Extra Care Review used Enter and View to visit five of the borough's extra care housing schemes to find out whether residents have a good quality of life.
8 February 2017
Report
Healthwatch Lambeth penrose logo

Enter & View: Penrose housing

We planned a series of Enter and View visits to community-based mental health services including supported accommodation, employment and training and clinical treatment services, including Penrose Options.
20 December 2016
Report
Lambeth Datanet

Lambeth Datanet: Individual Patient Registration Profile Community Consultation

Lambeth DataNet (LDN) was created in 2006 by Lambeth GPs with an interest in tackling health inequalities, by using anonymous information from GP patient records. As the steering group proposed to add characteristics from the Equality Act 2015
16 December 2016
Report
Healthwatch Lambeth

Extra Care Review: Connections Update 2016

in October 2016 we invited all extra care residents in Lambeth to a tea and chat event at one of the extra care facilities. We wanted to find out how residents were feeling one year on from our review and what difference the grants may have begun.
12 December 2016
Report

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