Having completed the Healthwatch Lambeth Enter and View training, Year 12 and 13 students from La Retraite Roman Catholic Girls' School Enter and View visit to King's College Hospital Children's Outpatient Department, Paediatric Short Stay Unit, Toni and Guy Ward. We chose to visit the above sites as part of our work stream assessing services for children and young people. We were interested in understanding how ‘youth-friendly’ the services at King’s College Hospital were from the perspective of young people and their families.
- journey to the Children’s Outpatients Department from the main reception in the Hambleden Wing was not straightforward.
- The environment was clean and warm, and there was a lot of natural light which made it feel less like a hospital.
- The ward felt child friendly with lots of colours and pictures. It was clean and warm. There was a room with multiple beds and curtains for privacy, and five individual rooms for those who needed isolation.
Recommendations includes ensuring the journey from the entrance of the Hambleden Wing to the Outpatients Department is clearly signposted for visitors. Repair and re-paint the ceiling of waiting area B as soon as possible. in addition, All sites: should Involve young people in reviewing the overall feel and décor in terms of colour and themes to identify ways in which the existing space could be made more young person friendly.