THIS Institute is collaborating with seven local Healthwatch organisations, including Healthwatch Lambeth, across England to recruit patients into a study exploring operational failures in general practice.
Whether it’s searching for a missing piece of equipment, dealing with an achingly slow computer, or trying to figure out what medication to prescribe to a patient whose discharge letter hasn’t arrived from the hospital, GPs face multiple challenges in going about their work.
Everyday problems in the working environment – often known as ‘operational failures’ – are very common. They can have very negative effects on GP’s ability to deliver effective patient care and on their experiences of work.
Researchers at THIS Institute recently surveyed GPs on Thiscovery, THIS Institute's platform for remote research, to ask which of these operational failures they would most like to target for improvement. However, we’re just as keen to hear patients’ voices on what’s important to them too. We know the views of patients will be hugely valuable in understanding the whole problem from multiple perspectives and in helping to find solutions.
Patients invited to share views
We now want to find out what matters most to patients in terms of addressing these issues. If you are a patient aged 18 or over registered at an NHS GP practice, we would like to hear your views, to help us decide what we should focus on in future research. We invite you to take part in an online survey, which will help us reach agreement on which issues are the most important and should be prioritised for improvement.
Healthwatch Lambeth are supporting THIS. Institute with this research piece and we want to hear from you!
The study involves completing two online surveys (approximately one month apart), which should take about 15 minutes each.
Contact us on 020 7274 8522 or email firstname.lastname@example.org to find out more and get involved.