Our Annual Report 2020-21

Our year in numbers

We published 9 reports about the improvements people would like to see to health and social care services. From this, we made 24 recommendations for improvement.

37 % of recommendations we made last year have been acted upon, at the point where we reviewed progress including:

6 case studies and videos for the Care Quality Commission to encourage people to have a voice and raise their concerns. With the project, we also strengthened our partnership with Age UK, Carers Hub, Learning Disability Assembly in proactively encouraging service users to speak about their experience of health and care.

How we work

Find out about our resources and how we have engaged and supported people in 2020-21.

• 17 of our 44 volunteers helped us to carry out our work.
• Volunteers gave 32 days of their time
• We employ 8 staff 50% of whom work full time. Our roles cover our engagement work, volunteer coordination, operations, management and a dedicated role to help us demonstrate the difference we make through our activities.
• We received £269,615 in funding from our local authority in 2020-21, including a contract variation for volunteer co-ordination and a grant for the Lambeth Learning Disability Assembly.  This is the same funding as the previous year.