two people walking arm in arm
‘Going Home’ Pilot Project Learning and Next Steps
A pilot project aimed to test out an approach for building a picture of older people’s experiences of health and social care services following a stay in hospital.
10 January 2018
Report
two old people caring for each other
Evaluation of the Caring with Carers Course adapted for community setting
We evaluated the adaptation of an existing hospital-based initiative designed by the Guy's and St Thomas' Trust, to help carers of elderly family members with dementia prepare for their return home after a stay in hospital.
10 October 2017
Report
Black elderly woman ina nursing home being spoken to by a nurse
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Advice and Information
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
two people talking and filling out a survey
Care Assessment Survey: with Sheltered Scheme and Care Home Managers
Our survey of care home managers and sheltered scheme managers reveals that some residents are not receiving a level of social care that meets their needs.
20 March 2017
Report
two people talking
Enter & View: Mental Health Community Services
We carried out an Enter and View to take a closer look at community-based mental health services. The project was based on a recognition of the large numbers of people who rely on primary care and community services as an important means of support.
15 March 2017
Report
Photo of a GP Healthwatch Lambeth
Seeking mental health support from a GP: Summary report
Our work in Vassall Ward in 2015 revealed that most people would choose to visit their GP first if they needed help for a mental health concern. That's why we decided to look at people's experience of tlaking to their GP about mental health.
13 March 2017
Report
Healthwatch Lambeth thomas-lefebvre
GP Experiences: Mental health information on Lambeth GP websites
in 2016, we looked at websites of GP surgeries in Lambeth to find out what information and signposting was available for patients online.
20 February 2017
Report
Healthwatch Lambeth a picture of someone talking to GP about mental health
GP Experiences: On talking to the GP about mental health
We were interested to listen to the experiences of adults either living in Lambeth or registered with a Lambeth GP who had spoken to their GP about mental health concerns in the last twelve months.
17 February 2017
Report
Healthwatch Lambeth picture of a waiting room
GP Experiences: How supportive are waiting rooms for people with mental health concerns?
We explored GP waiting rooms from a mental health perspective, rRecognising that the waiting room atmosphere and the information displayed affect all patients, not only those with mental health concerns.
15 February 2017
Report
a small boy holding a heart
Enter & View: King's College NHS Foundation Trust - Paediatric Ward
We were interested in understanding how ‘youth friendly’ the services at King’s College Hospital were from the perspective of young people and their families.
12 February 2017
Report
a photo of helmi house lambeth extra care housing
Residents' experience of living in extra care housing
Our Extra Care Review used Enter and View to visit five of the borough's extra care housing schemes to find out whether residents have a good quality of life.
8 February 2017
Report