NHS administrative processes play a key role in patient experience. Whether it's booking appointments, receiving letters or ensuring you get your prescriptions, whether things run smoothly or not can make a big difference to patients. That's why it's important to look at the issues and what needs to be improved, so that patients have a seamless experience.
Looking into Lambeth people's experience of NHS administrative processes
We are currently looking into the experience of patients on booking appointments and written correspondence from NHS services.
We’re looking to interview a range of people across Lambeth, from different communities, of different ages, and with short or long-term health conditions. We'd particularly like to hear from:
- Sporadic users of health services: this means people who only sometimes use services, such as A&E or occasionally the GP when they need them. We want to speak to people of different ages, ethnicities, and health conditions. We also want to particularly hear from people of different ethnicities, new arrivals to the UK, refugees and asylums seekers, and people whose first language is not English.
- Service users of specific pathways of care: this includes people who are receiving long term care for specific ongoing health issues such as musculoskeletal conditions or cancer. For example we would like to talk to older people with long-term conditions, and people with mental health conditions
- Patients who use multiple health services on a regular basis: this includes adults and young people with one or more long term health conditions including learning disability, other hidden disabilities, mental health conditions, cardiovascular diseases, hypertension, diabetes, etc. and who have used different health services over a long period of time.
Speak to us
If you are interested in speaking to us at an individual or group interview, please get in touch.
We will run three group interviews consisting of:
- Children and young people with special educational needs and mental health conditions, and their parents and carers.
- BME service users who may have used hospitals and GPs sporadically or regularly.
- Family carers and persons being looked after who have long term health conditions and are regularly accessing NHS services.