Feedback Report: July to September 2025
In this period, we heard most about GP services, as well as hospital services, pharmacy, urgent care, adult social care, and mental health services for children and adults. Common feedback concerned choice and being listened to in GP's diagnoses and treatment decisions, communication about appointments, triage, and referrals, and digital services, including booking appointments online.
Our case studies include Patty's positive feedback of follow-on care after discharge from hospital, May's experiences of not feeling listened to by health professionals during and after her pregnancy, and how we helped Anna understand the provision of free delivery of medication in Lambeth.
You can share your experience or feedback with us by:
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Online form: healthwatchlambeth.org.uk/share-your-views
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Telephone: 020 7274 8522
The feedback received from patients and their carers is presented as we heard it, and some feedback may lack detailed information or context. Nonetheless, we highly value patients' and carers' time and effort in sharing their views and experiences with us. We also thank service providers for their time in listening to and acting on the experiences of those in their care.
By actively listening to the voices of the community, we have gained a better understanding of people’s perspectives and challenges they encounter when accessing healthcare, and can work collaboratively with providers and decision makers to improve care for all.
All names have been changed to preserve anonymity.
